Senior Technical Writer and Documentation Manager, Full-time permanent
We're looking for an experienced Technical Writer to produce and maintain our suite of customer-facing technical documentation. You are a self-motivated team player that enjoys working with a dynamic group of professionals. As a member of the marketing team, you will work with product managers and the verification team to maintain and produce owner-friendly technical user guides.
Responsibilities
- Maintain existing FrameMaker multi-version books (technical user guides) and Online Help
- Create new guides when required using established templates and writing styles
- Attend regular meetings: facilitate and manage the iterative editing process
- Perform document updates in a timely fashion following established software and equipment development processes and release schedules
- Maintain contact with appropriate subject matter experts
- Work with and learn the TalkSwitch phone systems and software applications
Qualifications
- Post secondary education in technical writing or equivalent
- Minimum of four years proven track record creating and maintaining technical documentation
- Ability to use all FrameMaker features: books, indexing, x-referencing, conditional text, markers
- Experience with Quadralay WebWorks as a single-source tool with FrameMaker desirable
- Experience creating optimized, interactive PDF files from FrameMaker using Adobe Acrobat
- Experience working with Photoshop for manipulating graphics
- Knowledge of networks, routers, telephony and VoIP desirable
- Knowledge of document revision tracking and software bug tracking systems desirable
Please send an e-mail with your resume attached to
. Please include "Technical Writer" in the e-mail subject line.
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