Download and Installation Instructions

The Attendant Console application is composed of 2 components: The Attendant Console Server application and the Attendant Console Client.

Only one instance of the Attendant Console Server is required for connection to the TalkSwitch system and supports all clients in a single location. The Server component can be installed on any computer with access to the TalkSwitch system. It is strongly recommended that the Server application be installed on a computer that runs continuously, as the clients depend on information provided by the Server.

The Attendant Console Client can be installed on any computer connected to the same network (LAN or WAN) as the computer running the Attendant Console Server application. The Client application is suitable for anyone with an extension on the TalkSwitch system that needs to monitor and/or control calls directly from their PC.

Step 1: Ensure you have updated your TalkSwitch 48-CA, 48-CVA or VS system to Release 4.10.
If you are using a TalkSwitch 48-NLS or TalkSwitch 24 model, DO NOT install this software as it is not compatible with those models.
To confirm which models are in your TalkSwitch system click here

Step 2: Download the Attendant Console Application.
Note: There are 2 installation versions of the software. One includes the server and client applications while the other is a client-only installation for distribution to any system users that want to use the application.

Download Attendant Console v1.00 (Server + Client Install)
Download Attendant Console v1.00 (Client Install)

Step 3: Install the Attendant Console server and optional client on a PC meeting the minimum operating requirements.

Step 4: Run the server application.

Step 5: Enter the IP address of your TalkSwitch unit (if multiple units on a LAN, use the IP address of unit 1. Click ‘Connect’.

Step 6: Choose to run in demo mode or, if you have an activation key, insert the key. Once running, please click ‘Help’ for instructions on setting up the server for proper use with the Attendant Console clients. You will need to add users and set optional passwords before clients can register.

Step 7: Select the User Permissions tab. Use the "Add" or "Add All" button to give extensions access to Attendant Console to monitor, make and manage calls.

Step 8: Take note of the IP address of the server. This IP address is required for all clients to connect to the server location.

Step 9: Install the clients on any user PCs that intend to use the Attendant Console application.

Step 10: Run the client software. A login screen will first appear.

Step 11: Enter the extension number of the phone associated to that user, enter a password (if required) and the IP address of the server.

Step 12: Click ‘Connect’ and the application will open to show the current status of all lines and extensions. Please review the help files to understand how to use the product.

Release Information

Release:	1.00
Build:	030
Region:	United States and Canada
Date:	April 24, 2007

Requires TalkSwitch 48-CA, 48-CVA or VS system running release 4.10 firmware.

System requirements

Server — Minimum
      HD: 15MB
      RAM: 512MB
      CPU: Pentium 3 @ 1 GHz
      Screen: 800x600, 16-bit Color
      Network Speed: 128 Kbits/sec
Server — Recommended
      HD: 15MB
      RAM: 1GB
      CPU: Pentium 4 @ 2+ GHz
      Screen: 1024x768, 32-bit True Color
      Network Speed: 256+ Kbits/sec
Client — Minimum
      HD: 15MB
      RAM: 256MB
      CPU: Pentium 2 @ 400 MHz
      Screen: 1024x768, 16-bit Color
      Network Speed: 128 Kbits/sec
Client — Recommended
      HD: 15MB
      RAM: 512MB
      CPU: Pentium 3 @ 1+ GHz
      Screen: 1024x768, 16-bit Color
      Network Speed: 256+ Kbits/sec

Operating System: Windows XP, Windows Vista (32 bit), Windows 2000, Windows Server 2003 (Fully updated).

In order to use the Attendant Console application, you need to update your TalkSwitch System to 4.10. This update is a free upgrade.

If you have TalkSwitch CA/CVA and/or VS models, and are using a version of TalkSwitch software older than 3.24.033, you will need to first upgrade to 3.24.034 software and update the TalkSwitch firmware to 3.24.033 before installing 4.10 click here to download 3.24.033 software.

If you are using a TalkSwitch 24-CA, TalkSwitch 24 or TalkSwitch 48-NLS model, DO NOT install this software as it is not compatible with those systems.

Not sure which TalkSwitch model you have? See our TalkSwitch identification page.

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